Refund policy

We want you to be fully satisfied with your purchase from DashMasteer.

Change of Mind Returns

In addition to any rights you have under the Australian Consumer Law, we offer our own voluntary return policy: you may request to cancel your order and receive a refund within 30 days of receiving your item, subject to the conditions below.

To be eligible for a change-of-mind return, the item must be unused, in its original condition, and in its original packaging. We reserve the right to refuse a refund, or to reduce the refund amount, where an item shows signs of use, wear, or damage not attributable to a manufacturing fault.

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or not as described, you are entitled to a remedy under the Australian Consumer Law regardless of the timeframe or conditions set out above. This may include a replacement, repair, or full refund. This clause applies whether or not the item has been used, provided the fault is not due to misuse. Please contact us directly with photos of the issue so we can resolve it as quickly as possible.

How to Request a Cancellation or Return

To request a cancellation or return, please fill out the form below. You will receive a confirmation including the date your request was received.

  • Full name: {form field}
  • Order number: {form field}
  • Email or phone number used for the order: {form field}
  • Reason for cancellation (optional): {form field}

This form is open to all visitors and does not require an account login.

You can also reach us directly:

Refund Processing

Once your return is approved, refunds will be processed back to your original payment method within 30 business days. Refunds will be issued in accordance with this policy and applicable law.

Last updated: 20/7/26